Phone to Case
You can call us, and a case will be created on your behalf during our regular business hours. Please note that this service is not for immediate issue resolution; rather, it initiates the case creation process. Our business hours are 8.30 am to 5 pm, Monday to Friday.
To create a case by phone, you may call:
We assist with break and fix issues, website, domain, hosting problems, HyperGift concerns, and general questions.
Is support charged?
Generally, support is free, subject to your SLA. If you’re on our Ongoing Maintenance & Security Package, it’s included.
When does this new system take effect?
It’s effective immediately.
What happens if I contact my usual contact instead?
Your contact will manually enter your case into the system as soon as they can.
Thank you for your continued business and trust.