As we head into the festive season, our team is taking a short break to recharge but we’re not leaving you without backup. Here are the key dates and how you can reach us if you need help.
Holiday Closures
Asia Pacific
Close: Friday 19th December
Open: Monday 12th January
EU & UK
Close: Friday 19th December
Open: Monday 5th January
You’re Still Supported 24/7
Even while our main offices close, our skeleton crew stays online around the clock to assist with anything urgent from website issues to domain, hosting or HyperGift challenges.
How to Get Help
We’ve kept it simple:
- Email (Best Option 24/7/365)
support@omnihyper.com – send the details and we’ll take it from there. - Web Form (24/7/365)
Submit a case anytime at omnihyper.com. - Phone Support (Unavailable)
Our phone lines will be offline from Friday 22nd December – Monday 12th January.
What You Can Expect
- Instant confirmation with a unique case number.
- Priority assignment to the right expert so your issue is resolved efficiently.
FAQ
Will I be charged for support?
Most support is included, depending on your SLA. If you’re on our Ongoing Maintenance & Security Package, learn more here.
Most support is included, depending on your SLA. If you’re on our Ongoing Maintenance & Security Package, learn more here.
What if I email my usual contact?
They may be on leave, so your response could be delayed or missed. They’ll log your case when they’re back but for timely help, use support@omnihyper.com.
Thank You
This system exists because we want to support you better consistently, reliably, and without friction.
Thank you for your business and trust. We’re excited to partner with you again in 2026. From all of us at OmniHyper, we wish you a very Merry Christmas and a joyful New Year.
The OmniHyper Team
Prudence Marzinotto
Digital Marketing Manager
With 20+ years in hospitality of all facets, including F&B, hotels, to a refined focus on hospitality digital marketing.