Prudence Marzinotto

Digital Marketing Manager
Oct 21, 2025
4 MIN READ

The 3 Types of Gift Buyers

Behind every gift voucher purchase is a story. Sometimes it’s a last-minute panic buy minutes before a birthday dinner. Sometimes it’s a meticulously planned surprise for an anniversary months in the making. Sometimes, it’s an emotional gesture that says “you deserve a break” more powerfully than words ever could. Not all gift buyers are the same. If you treat them like they are, you’re leaving serious money on the table.

Gift voucher revenue isn’t just about timing, it’s about understanding who is buying, why they’re buying, and how to make their decision effortless. Once you understand the psychology of your buyers, you can turn a simple voucher program into a year-round revenue engine.

1. The Last-Minute Buyer

“Convenience beats creativity every time.”

This is your most common and most impulsive buyer. They’re not thinking about your brand weeks in advance. They’re thinking: “It’s Mum’s birthday tomorrow and I forgot.”

What Drives Them

Urgency, convenience, and panic. They’re on their phone, searching “gift vouchers near me” at 10 p.m. They want instant gratification, minimal clicks, and a sense of relief that they’ve found something.

 

How to Capture Them

If you don’t make it easy for them, they’ll abandon the idea entirely. Your job is to remove friction.

  • Instant Delivery – Prominently promote “Instant E-Voucher” messaging across your site and socials.
  • Urgency Language – Use CTAs like “Delivered in 60 Seconds” or “Get It Before Midnight.”
  • Automated Reminders – Schedule email and ad reminders around key dates: Mother’s Day, Valentine’s, Christmas Eve, Father’s Day.
  • Mobile Optimisation – They’re on their phone, not a desktop. Make checkout seamless.

Where HyperGift fits 

HyperGift’s automation suite lets you set up timed reminders, mobile-friendly purchase flows, and instant delivery, all without manual management. For this buyer, that’s everything. You’re not just selling a voucher; you’re selling a sigh of relief.If you don’t make it easy for them, they’ll abandon the idea entirely. Your job is to remove friction.

 

2. The Planner

“The planner isn’t buying a gift; they’re crafting an experience.”

 

What Drives Them

They value meaning and quality. They want the gift to look as good as it feels, perfectly timed, beautifully presented, and completely stress-free.

 

How to Capture Them

For planners, it’s all about personalisation and anticipation.

  • Scheduled Delivery – Offer email or postal delivery on specific dates (“Send on 1 March 2026”).
  • Premium Packaging – Let them add a touch of luxury with printed vouchers or gift boxes.
  • Early Access Offers – Market seasonal bundles weeks ahead: Valentine’s packages in January, Mother’s Day campaigns in April.
  • Consistent Brand Experience – Your voucher should look like your brand, not a generic checkout form.

 

Where HyperGift fits 

HyperGift’s pre-scheduling and branded templates make this seamless. You can offer multiple formats, e-voucher, printed, or hybrid, while maintaining your brand’s visual integrity. For the planner, that balance of convenience and customisation is irresistible.

Businesses often underestimate this group, yet they’re the ones who plan group experiences, weekend getaways, and multi-voucher purchases. When you appeal to them, your average order value jumps.

 

3. The Emotional Giver

“They’re not just giving a stay; they’re giving a memory.”

The emotional giver isn’t motivated by price, speed, or packaging. They’re motivated by meaning.

What Drives Them

They buy because they want to create joy, connection, or comfort. They’re drawn to stories, the couple reconnecting over a long weekend, the friend gifting a spa day to someone who’s had a tough year. They don’t just want a transaction; they want transformation.

 

How to Capture Them

You win them through storytelling and emotion.

  • Sell Experiences, Not Products – Lead with emotional imagery: “Unwind. Reconnect. Celebrate.”
  • Use Real Stories – Showcase testimonials and guest memories instead of discounts.
  • Align With Meaningful Moments – Market around life events, engagements, recoveries, promotions, not just holidays.
  • Create Tiered Options – Offer flexible “dining,” “wellness,” or “escape” experiences that tap into emotion.

 

Where HyperGift fits 

HyperGift’s flexibility allows businesses to build experience-based packages with rich visuals and storytelling. You can segment your offers to appeal directly to emotional buyers – spa escapes, culinary journeys, weekend retreats – all with minimal setup.

For these guests, a $250 voucher isn’t just a transaction: it’s an investment in happiness. When your system lets that emotion flow smoothly from ad to checkout, you’ve nailed it.

Bringing It All Together

Most unknowingly cater only to one type of buyer, usually the last-minute shopper and miss out on the other 60 per cent of potential voucher sales.

That’s not because they don’t care about marketing. It’s because traditional voucher systems are static. They don’t let you segment, automate, or tell stories in a way that matches buyer psychology.

HyperGift changes that. It helps you:

  • Sell more vouchers year-round by appealing to every type of buyer, not just last-minute shoppers.
  • Increase average order value through experience-led offers that feel personal and premium.
  • Strengthen brand perception with a polished, consistent gifting experience that reflects your quality.
  • Drive repeat purchases as customers return to give (and receive) gifts that create real connection.

When your gifting experience feels effortless and emotionally charged, you don’t just make more sales, you make your brand unforgettable..

Turn Insight into Action

When you understand why people buy, you don’t need to shout louder, you just need to speak their language.

The last-minute buyer wants relief.
The planner wants perfection.
The emotional giver wants meaning.

HyperGift lets you reach all three without extra workload, because it’s built for the realities of how people buy.

Sell smarter, not harder. Capture every kind of gift buyer, beautifully, effortlessly, automatically.

Prudence Marzinotto

Digital Marketing Manager
With 20+ years in hospitality of all facets, including F&B, hotels, to a refined focus on hospitality digital marketing.